Is my provider TAC-approved? How to check

What TAC approval actually means for different provider types, and how to confirm it directly with the TAC.

"TAC-approved" gets used loosely, and it means different things depending on what kind of provider you are asking about. For attendant care there is an actual closed list. For most other services, there is no equivalent list, what matters instead is your doctor's recommendation and the provider's own professional registration. Here is how to check either way.

Attendant care: there is a real list, and we rebuild it from it

The TAC states that your attendant care provider must be registered with it before they can provide these services, and it publishes that list of registered providers. This directory is rebuilt from the TAC's own published Attendant Care Provider List, so if a provider is listed here, it is because the TAC's list said so as of the date shown.

Provider lists change. Before you commit, it is worth confirming a provider's current registration directly with the TAC, especially if some time has passed since the list you are looking at was published.

Physio, psychology, OT and most other services: no closed list to check

For allied health and physical therapies such as physiotherapy, occupational therapy and chiropractic, and for mental health services such as psychology, psychiatry, neuropsychology and social work, the TAC does not maintain a public "approved provider" list the way it does for attendant care. In the first 90 days after your accident, the TAC can pay for these services without needing to contact it for approval first, as long as they are recommended by your doctor or health professional and are for your accident injuries. The gate is the recommendation and the provider's own professional registration, not a TAC-published roster.

One exception worth knowing: the TAC states it cannot pay for psychology treatment provided by a social worker or counsellor. If you want the TAC to fund psychology specifically, the person providing it needs to be a registered and qualified psychologist. A social worker can still provide other TAC-funded mental health support, just not billed as psychology treatment.

How to actually confirm it, either way

Call the TAC directly on 1300 654 329, open Monday to Friday 8:30am to 5:30pm, and ask your question about the specific provider or service. If you already have a claim, your Claims Manager can tell you what has been approved for you and answer questions about a specific provider. Existing clients can also check things through the myTAC portal.

It is also fair to ask the provider directly: whether they see TAC clients regularly, whether they bill the TAC directly or you pay and claim it back, and what their current fees are against the TAC rate. A provider used to TAC claims should be able to answer all three without hesitation.

If your preferred provider isn't on our list

This directory currently covers attendant care only. If you are looking for a physio, psychologist, occupational therapist or another allied health provider, you will not find them here yet, that is a real gap in what we cover, not a sign they are unsuitable. Start with your doctor's recommendation and the TAC's own treatments and services pages, or call the TAC on 1300 654 329 to talk through your options.

If your preferred attendant care provider genuinely is not on the TAC's current list, that is worth raising with the TAC directly. Providers can apply to become TAC-registered, and your Claims Manager can advise on the process or point you to a registered alternative in the meantime.

Sources

Transport Accident Commission, "Contact us", "Attendant care", "Attendant care provider list", "Treatments and services", "Mental health and wellbeing services" and "Who can provide psychology treatment", tac.vic.gov.au. Checked July 2026.

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