Frequently asked questions
Is this the official TAC provider list?
No. This is an independent directory. It rebuilds the TAC's own published attendant care provider list into something you can search and browse by region, but it is not run by, affiliated with, or endorsed by the Transport Accident Commission. Check details with the TAC.
Who are the providers listed here?
They are the attendant care and post acute support providers on the TAC's published provider list for Victoria. Attendant care is help at home with everyday living after a transport accident, such as showering, dressing and getting out into the community.
Source: TAC, Attendant care provider list, tac.vic.gov.au
Does a provider have to be TAC registered?
Yes. The TAC states that your attendant care provider must be registered with it before they can provide these services. Every provider in this directory comes from the TAC's own list, but registration can change, so check the listing with the TAC.
Source: TAC, Attendant care, tac.vic.gov.au
Why can I not see provider phone numbers?
We do not publish provider phone numbers or websites. Tell us the region you need support in and we will pass your details to a provider serving that part of Victoria. It keeps things simple and means you get matched to someone with current availability.
Is it free to request a match?
Yes. Requesting a match costs you nothing. Your details are used to connect you with an attendant care provider serving your area.
Do I choose my own provider or does the TAC?
You can usually choose. The TAC funds attendant care against a recommendation from your doctor or treating team, and you can pick a registered provider that suits you. Keep your TAC contact in the loop so the support you arrange fits what has been approved.
Source: TAC, Attendant care, tac.vic.gov.au
What does TAC itself say about how to choose a provider?
The TAC's own guidance says to choose your providers as soon as possible, because picking rather than defaulting to whoever is available means you are more likely to choose someone you feel comfortable with, and who will work with you the way you want. It suggests meeting a potential provider in person or by phone first, sharing your MyPlan so they understand your goals and approved services, and asking about fees upfront since charging above the TAC rate can leave you with a gap fee. You also have the right to change providers if the fit is not working.
Source: TAC, Finding and choosing a provider, tac.vic.gov.au/clients/supporting-your-recovery/myplan/finding-and-choosing-a-provider