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How to choose a TAC provider

The checks worth doing before you commit to an attendant care provider.

There is no single best provider, only the one that fits your region, your needs and your situation. A directory gets you a shortlist quickly; these are the checks worth making before you settle on one.

Start with registration and area

Confirm the provider is on the TAC's current attendant care list and registered to deliver the service, because that registration is a TAC requirement. Then check the service area genuinely covers where you live. A provider marked statewide can usually help anywhere in Victoria; a regional provider may have a tighter footprint than its name suggests, so ask.

Then check capacity and fit

Availability changes week to week, so ask whether they can take on a new client now and roster the hours and times you need, including overnight if that applies. Ask how they match support workers to clients, how they handle a worker being away, and whether they have experience with your type of injury.

Keep the TAC in the loop. Your TAC contact can tell you whether the support you are arranging fits what has been approved, and can help if a provider cannot take you. You are not locked in: if a provider is not working out you can change.

Sources

Transport Accident Commission, "Attendant care", "Attendant care provider list" and provider registration guidance, tac.vic.gov.au. Checked July 2026.

Related guides

• The first 90 days: treatment you can get without TAC approval The services the TAC can pay for in the first 90 days after a transport accident, with no prior approval needed.
• How much does attendant care cost, and who pays How the TAC pays for attendant care, how rates are set, and when a gap can arise.
• A quick glossary of TAC treatment terms Plain-English definitions of the TAC words you will run into: AHTRP, Clinical Framework, post acute support and more.